Privacy Policy for Pinnacle Detailing Solutions
At Pinnacle Detailing Solutions, operating our online platform, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
Information We Collect
We collect personal data you provide directly to us when you inquire about our services, book an appointment, or communicate with us. This may include:
- Personal Identification Information: Name, email address, phone number, and physical address.
- Vehicle Information: Make, model, year, and specific detailing needs relevant to the services you request (e.g., paint condition for correction, type of coating desired).
- Communication Data: Records of our correspondence, whether by email, phone, or online forms.
We do not collect payment information directly on our site; all payment processing is handled by secure third-party payment gateways.
How We Use Your Information
The information we collect is used solely for the purposes of providing and improving our automotive care and detailing services, including:
- To process your service requests and appointments for professional car washing, interior detailing, exterior paint correction, ceramic coating application, paint protection film installation, wheel and tire cleaning, engine bay detailing, headlight restoration, odor removal, and convertible top care.
- To communicate with you regarding your appointments, services, and any inquiries you may have.
- To send you service updates, promotional offers (if you have opted in), and information about new services that may be of interest to you.
- To improve our website, services, and customer experience.
- To comply with legal obligations and resolve disputes.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential and comply with data protection laws. These third parties may include:
- Service providers who perform functions on our behalf (e.g., website hosting, analytics, CRM systems).
- Law enforcement or government bodies if required by law or in response to valid legal requests.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use physical, electronic, and procedural safeguards to protect your data, but no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
Log Files and Cookies
Like many other websites, our site makes use of log files. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.
We may use cookies to store information about visitors' preferences, record user-specific information on which pages the user access or visit, customize web page content based on visitors' browser type or other information that the visitor sends via their browser. You can choose to disable cookies through your individual browser options.
Third-Party Links
Our online platform may contain links to other websites. We are not responsible for the privacy practices or the content of such websites. This Privacy Policy applies only to our services.
Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions about this Privacy Policy, the practices of our site, or your dealings with this website, please contact us at:
Pinnacle Detailing Solutions
14 Regent Street,
Suite 201,
London, Greater London,
SW1Y 4PH
United Kingdom